a. Organizational Setting
The post is located in the PCT Business Demand Management Section of the PCT Business Development Division, which is tasked with developing proposals for the further improvement of the PCT system, including proposals for improvements to the PCT legal framework, PCT procedures and processes, and related standards and specifications of IT systems.

b. Purpose Statement
The main role of the incumbent is to lead a team of business analysts designing improvements to PCT procedures and processes and to develop business requirements for IT systems for that purpose.

c. Reporting Lines
The incumbent works under the supervision of the Director, PCT Business Development Division.

d. Work Relations
The incumbent liaises frequently with the PCT Information Systems Division, the PCT Legal and User Relations Division and the PCT Operations Division to gather and exchange information necessary for the development of optimum business requirements for improved PCT services for all stakeholders.