The position is located in the Health and Life Insurance Section (HLIS) of the Financial Risk Management Service of the Finance Division within the Office of Programme Planning, Finance and Budget, DMSPC. The incumbent will report to the Chief of the Heath and Life Insurance Section. The Health and Life Insurance Section is responsible for the administration of the medical, dental and life insurance programme of active and retired staff and their eligible household members, and coordinates with the various offices such as insurance carriers to resolve issues, processing death claims for life insurance, and following up on the status of claims.

Under the general supervision of the Chief of Section, the incumbent performs the following duties: 1. Supervises and reviews a team of Benefits Assistants who are responsible for a variety of HLIS activities and processes such as client service, Active & ASHI enrollment, Medicare reimbursements; Works with UN agencies to streamline health and life insurance processes when necessary. Participates in UMOJA and UNJSPF system discussions by acting as the HLIS focal point for on-going training and communication. This includes: (a) Oversees the enrolment process of eligible active and retiring staff members of the UN and other participating entities; (b) Oversees the relevant interfaces such as the ASHI Pension Interface through Umoja payroll and UNJSPF IPAS (V3); (c) Liases with Pension Fund; (d) Supervises staff handling communications routed through the Customer Relationship Management tool (iNeed) and ensuring that queries are answered within 48 hours; (e) Organizes and coordinates administration and end-user training as required such as training sessions required for Umoja and IPAS use; (f) Supervises staff charged with enrollment and reimbursement; (g) Supports ASHI valuation and Financial Reporting section. 2. Participates in the development of communication plans for the HLIS and prepares insurance presentations and communication pieces, including webinars and video teleconferences with other duty stations. This includes the following: (a) Oversees the relevant areas of the HLIS' website, ensuring that all information is up to date at all times and using the website as the primary medium for all communications; (b) Manages the relevant topics of iSeek webpages for HLIS and updating content as needed, as well as posting global announcements for any HLIS related event and/or updates; (c) Supports the communication plan and management of consultants. Communication plan will include but not be limited to the Insurance Annual Campaign, Information circulars, and various other related forms, , and policies; (d) Organizes educational and informational webinars and preparing presentation material, including presentations for the UN new staff orientation programme and the pre-retirement seminar; (e) Works with Third Party Administrators (TPA) of the various insurance plans to develop adequate communication pieces for the programme participants and HR partners. 3. Performs ad hoc assignments as required by the Section Chief and/or the Chief of Service.