Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Takes responsibility for the overall section, including oversight of the team and related contractual work, its activities, objectives, resource allocations and staff development for colleagues within the team.

b. Supervises individuals and teams (internal and external). Provides direction, support and guidance as necessary, in line with individuals' skills and abilities. Monitors progress against agreed quality and performance criteria. Acts to facilitate effective working relationships between team members.

c. Advises on the application of appropriate quality management techniques. Facilitates improvements to processes by changing approaches and working practices, typically using recognized models.

d. Develops and maintains a detailed knowledge of software process improvement. Contributes effectively to identifying new areas of software process improvement within the organization. Carries out software process improvement assignments, justified by measurable business benefits.

e. Promotes the benefits of addressing security during system development and applies secure development improvement practices.

f. Co-operates with clients/users and senior staff as required to agree to the testing strategy to be employed for development projects. Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed.

g. Takes responsibility for the control, update and distribution of quality standards, and advice on their use.

h. Takes responsibility for the safe execution of projects, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project.

i. Promotes and ensures use of appropriate techniques, methodologies and tools.

j. Fosters client service orientation by proactively engaging with internal and external stakeholders, ensuring their needs and feedback are considered in the development and delivery of quality management processes and IT solutions.

k. Performs other related duties as required.