1. Organizational Context





a. Organizational Setting


The Talent Management Service (TMS) is a cornerstone of WIPO’s ambition to create a future-ready workforce and deliver measurable business value. Building on the Medium-Term Strategic Plan 2022-2026, TMS is entering a new phase of transformation - anchored in strategic clarity, agile execution, and workforce enablement. TMS needs to reimagine talent management as an enterprise-wide capability, integrating AI-driven practices and human-centered design to foster a trust-based culture, enhance organizational fluency, and enable work redesign. TMS ensures that talent strategies are not only aligned with WIPO’s goals but actively drive innovation, adaptability, and sustainable impact across the organization. The service encompasses HR Talent Partners and Employee Experience Units, working together to deliver integrated solutions.




b. Purpose Statement


The Director of the Talent Management Service (TMS) drives organizational performance through innovative, data-driven and AI-enabled talent strategies at an organization-wide level; and is accountable for the overall design and delivery of an integrated talent management framework. Acting as a key advisor to senior leadership, the Director champions strategic talent planning as well as work design and organizational architecture, to ensure WIPO remains competitive and future ready. The ideal profile may originate either from strategic HR leadership or from adjacent transformation-driven domains (e.g., digital, finance, change, organizational design, communications) where the candidate can demonstrate people-centric leadership, workforce transformation capability and the ability to shape modern talent ecosystems. In addition, the Director supports the operational leadership of the Human Resources Management Department in a strategic advisory capacity as the deputy for the Director HRMD, ensuring continuity and excellence in HR service delivery.




c. Reporting Lines


The Director of Talent Management Service reports directly to the Director of the Human Resources Management Department.




d. Work Relations


The Director liaises extensively with the Senior Leadership Team, Program Directors, and Managers, as well as key internal stakeholders, including the Office of the Legal Counsel, Department of Program Planning and Finance, the WIPO Academy, Central Services Division, and WIPO Staff Council, to drive measurable impact. Engagement with external stakeholders will include Member State representatives and counterparts across the UN common system.






2. Duties and Responsibilities




The incumbent will perform the following principal duties:




a. Provide strategic leadership for the Talent Management Service, overseeing the Talent Business Partner and Employee Experience Units (approximately 23 colleagues). Drive enterprise-wide talent interventions by setting direction and priorities across recruitment, learning and development, performance and talent reviews, mobility, culture and engagement, succession planning and rewards and recognition programs.




b. Ensure seamless integration with other HRMD services and the WIPO Academy, positioning TMS as a catalyst for organizational agility and innovation.




c. Lead organization-wide and work design initiatives - using diagnostics and evidence-based methods - to review structures, work architecture and processes, identify systemic gaps, and recommend improvements that enhance role clarity, collaboration and organizational agility.




d. Strengthen and modernize an integrated, data-driven talent management strategy at the organization-wide level aligned with WIPO's Medium Term Strategic Plan, encompassing programs for mobility, diversity, inclusion, development, and performance management.




e. Lead HR initiatives that foster positive relationships within the organization and external partners and networks. Represent the organization in internal and external discussions on organization-wide talent strategy and workforce transformation as delegated by the Director, HRMD.




f. Determine priorities, allocate resources for the timely and quality delivery of work products per results-based management principles, ensuring that key risks are identified, assessed and managed for the achievement of agreed KPIs and targets, prepare budget proposals for the unit, lead improvement initiatives, promote innovative solutions, ensure program objectives are met.




g. Perform other related duties to support the success of the talent management service and the broader human resources management department.