The Secretariat of the WTO is seeking to fill a Information Management Specialist position in the Official Documents and Registry of Notifications Section (ODRNS) of the Language, Documentation and Information Management Division.

The ODRNS aims to provide appropriate access to all relevant internal and external information. This entails adding value to information by capturing, indexing, storing, preserving and disseminating it. Information resources are managed and disseminated through the WTO websites and repositories for and notifications content. The Section works closely with the membership and secretariat to continuously improve existing and develop new innovative digital search and information discovery solutions to facilitate daily work in committees, meetings and to provide high-quality information, reference services and training to Members and WTO Staff

GENERAL FUNCTIONS

Under the supervision of the Head of Documentation Branch/Chief of ODRNS, the incumbent will manage the WTO electronic tion systems in particular Documents Online (DOL) / WTO Discovery and all associated services by collecting user needs from a wide range of stakeholders namely members, observers, organizations, secretariat and public to implement strategies to strengthen core business processes to facilitate quality information retrieval, intuitive discovery and transparency by leveraging information management.

DOL is the system enabling the timely electronic dissemination of WTO tion to the WTO Secretariat, Membership and the Public at large. WTO Discovery is a smart content platform that transforms WTO tion into interactive, searchable, and customizable content by helping users find relevant information instantly and navigate by topic. The ODRNS team ensures that metadata, keywords and their automatic delivery are streamlined and harmonized across all types.

Key accountabilities will include:

Classify, catalogue, index, describe, and systematically organize diverse information resources to ensure accurate access, retrieval, and distribution, applying appropriate metadata standards and digital systems across various domains.
Contribute to ensuring an effective information management systems for the WTO official database DOL, including the search tool leveraging AI and semantics (WTO Discovery). This entails researching and drafting business case proposals for cost effective systems that address the strategic needs of the Organization and ensures operational efficiency; contributing actively to projects in this domain, by drafting business, functional requirement specifications, coordinating with external vendor(s) on information management system requirements and procedures; defining, developing and implementing end user acceptance test plans and other quality assurance assessments.
Assist in the development of a digital long-term preservation strategy based on XML data structures. This entails revision and quality control of converted to XML by identifying missing/incomplete/incorrect metadata.
Respond to telephone, email and written enquiries from Members, Secretariat and public on information resources by retrieving the material and providing appropriate information.
In consultation with the Chief of section, plan the delivery of presentation and training programmes for Members, Secretariat and others on how best to access, use and understand WTO information resources through the information management systems. Collaborate with the appropriate Secretariat teams to create and distribute informational resources, in consultation with the Members.
Participate in the elaboration of information management strategies and policies within the Division and work closely with other colleagues in this area. Keep abreast of and apply the latest international standards in information management, including information discovery through vocabularies (taxonomies, thesaurus, value lists, ontologies), to harmonize information.
Assist the WTO Central Registry of Notifications (CRN) in processing notification , and, as required, the WTO Registry in processing official correspondence, producing periodic reports and providing reference services.
Undertake any other related tasks as required.