The Secretariat of the WTO is seeking to fill a position of IT Solutions Analyst in the Information and Technology Solutions Division.

The Information Technology Solutions Division (ITSD) ensures the efficient operation of the WTO's information technology (IT) infrastructure as well as the development and support of the necessary systems to cover the needs of WTO members and the WTO Secretariat.
In response to changing needs and fast-evolving technology, the division collaborates with all Secretariat Divisions to constantly enhance IT services and procedures, to comply with the core mandate of the organization and to better facilitate the dissemination of information to WTO members and the public.
The division also ensures the efficient operation of the IT and communication infrastructure for special events such as Ministerial Conferences. Finally, the division is also responsible for developing and implementing the information security program.

GENERAL FUNCTIONS

Reporting to the Chief of Section, the incumbent is responsible for the following functions:

1. Take part in the design and implementation of software solutions to support and enhance the functioning of the WTO Secretariat. Assist in the development of software systems which integrate with existing WTO platforms. Collaborate with external consultants in the design and development of software solutions. Take part in the effort to support and maintain existing software solutions and proactively guide their evolution.


2. Acquire knowledge of the operations of partner Divisions and assist them in identifying IT needs. Assist partners in the planning, design, implementation, and integration of suitable IT solutions.


3. Act as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, services and information systems. Analyze, plan and manage business requirement definitions. Develop clear and concise requirement specifications, business functions and process flow.


4. In collaboration with product owners and business users, assist in optimizing the usage of software solutions. Analyze how changes can improve performance - balancing what’s technologically feasible, financially sustainable and functionally reasonable. Work closely with managers to gain stakeholder consensus.


5. Assure compliance of technical solutions with the WTO technology architecture and standards. Keep up to date on the rapid changes in Information Technology and adapt accordingly.


6. Follow IT projects throughout their lifecycle and ensure that project outputs meet intended business needs. This includes monitoring, ng and reporting on the project's progress; executing change strategy and assessing risks; assist in planning and organizing product implementations and rollouts; assist in reviewing the overall implementation and integration of requirements; and supporting user acceptance testing.


7. Contribute to change management while conforming to project management standards and procurement rules. Work closely with divisional partners to ensure adherence to project portfolio management steps and compliance with procurement processes.


8. Contribute to ITSD's effort to identify and embrace emerging technologies with the purpose of improving efficiency and reducing costs.


9. Assist in managing the budget of the Applications Branch: provide input in establishing the budget and assist in providing accurate forecasts on end-of-year expenses.