1. Organizational Context

a. Organizational Setting

This post is located in the Business and Quality Management (BQM) Unit, Information and Communication Technology Department (ICTD), Administration, Finance and Management Sector.

The Business and Quality Management Unit delivers comprehensive administrative and transformation services to ensure optimal departmental operations. Working in coordination with central teams, the Unit provides strategic execution and performance monitoring, resource management, contract and vendor oversight, learning and development coordination, audit response management, and integrated change, risk, communication, quality, and sustainable IT management services.



b. Purpose Statement

The incumbent will be responsible for monitoring and providing guidance and operational support to the Department’s projects and activities in terms of performance, resources, contracts and vendors management. The incumbent will play a crucial role ensuring the good functioning of the Department while remaining compliant with WIPO's administrative procedures, instructions, and guidelines.

c. Reporting Lines

The incumbent is expected to work independently for the accomplishments of functional goals under the supervision of the Head of the Business and Quality Management Unit, who provides overall guidance on direction, resolution of problems, and management approaches.


d. Work Relations

The incumbent will liaise extensively with relevant business and technical stakeholders across the Organization, and will work as well with external vendors, or onsite/remote consultants.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Coordinate the design and manage end-to-end implementation of dashboards to track the Key Performance Indicators (KPIs) and metrics of the ICT Department. Work closely with business and IT managers to proactively gather ICT monitoring and reporting requirements, plan and oversee their implementation with the technical teams, and ensure the solution's quality assurance, Transition-To-Operation, maintenance, and support activities.

b. Provide operational oversight and guidance on project performance, resource use, and contract and vendor management to ensure efficient departmental operations in compliance with WIPO’s administrative framework.



c. Drive data collection, processing, and analysis activities, utilize machine learning algorithms and data visualization tools to identify trends and deliver insightful reports on agreed KPIs to measure the performance of the ICT Department. Identify, design, and new KPIs for the ICT Performance Dashboards and oversee their implementation with the technical teams. Provide recommendations based on data insights collected.

d. Oversee vendor and contract-related activities for a defined set of contracts, including the supervision of the yearly vendor performance review and the management and resolution of major issues. Organize and lead formal and informal tendering exercises to select preferred IT vendors, ensuring compliance with the Organization's policies and best practices.

e. Collaborate with the FinOps specialist to monitor, forecast, analyze, reconcile, and report on our on-premises and cloud consumption. Alert on anomalies that arise, proactively propose and implement solutions to rectify any issues, and optimize cloud costs. Lead discussions on anomalies, current usage, and forecasts with major infrastructure users.

f. Prepare and analyze contracts and financial data related to IT expenditures to identify trends, forecast resource needs, and support financial decision-making.

g. Prepare Purchase Requisitions and follow up with the Procurement Unit for Purchase Order creation; ensure reconciliation and receipts of approved invoices.

h. Perform other related duties as required.